Thank you for shopping with E K I N E Y O©. Please read carefully before you contact us. Most answers to general questions can be found here.
WHEN WILL I RECEIVE MY ORDER?
Most orders take 7-10 business days (Business days are MON-FRI -Please do not count SAT or SUN when counting your processing days) to process. Once processing is complete standard shipping takes 2-3 days and you will receive an email notifying you of your shipping date. If at anytime you would like to check the status of your order, email email@example.com with your receipt/order number as the subject. *NOTE TO ALL BUYERS: These garments are HANDMADE to your specific order, so they will not be surged or perfect factory stitched. However, they are made with great care, exceptional detail, and double stitched for durability. Please treat them with respect, and follow care instructions provided on the invoice, and we guarantee you will be happy with your pieces.
To place an order for an item not found on the shopping page, or to request a SOLD OUT item, please
Email firstname.lastname@example.org with the following info:
-Color (if applicable)
If the item is available you will receive an invoice via email within 24 hours.
*NOTE: All invoices must be paid within 24 hours of receipt to begin processing, and to avoid cancellation of the order.
At the time of check out you will be asked to sign-in to your PAYPAL account, if you do not have a PAYPAL account or do not wish to use your account click the link the link "Don't have a PAYPAL account?" and pay with your debit/credit card.
Once your item has been shipped, you will receive an email which will include a confirmation number so that you can track your package. All orders are 'Standard Shipping', which takes 2-3 days via USPS priority mail AFTER processing is complete. Unless another method is requested. Orders are not shipped on the weekends or federal holidays. If you need your order by a certain date, would like to be advised on shipping methods (and want to confirm with us that it will reach you in time) contact us at email@example.com BEFORE you place your order. Shipping times are as followed:
STANDARD SHIPPING 7-10 Business Days
(5-7 Processing days + 2-3 days Shipping)
EXPRESS SHIPPING 3-5 Business Days
(3-4 Processing days + 1 Day Shipping)
EXPEDITED PROCESSING & SHIPPING (1-2 DAYS)
27.95 FEE + 25.00 SHIPPING (Pieces shipped out on Saturday will arrive on MONDAY)
****CUSTOMER PICK UP******
INTERNATIONAL SHIPPING (OUTSIDE THE U.S. & CANADA)
Please select 'Standard International flatrate shipping' or 'Express flatrate shipping' at check out
All items are MADE TO ORDER in most cases and are FINAL SALE, which means NO REFUNDS. Most Importantly PICK YOUR SIZE. However, if you are TOTALLY, and UTTERLY dissatisfied with the garment it self( i.e QUALITY -(NOT WRONG SIZE), which I am sure you will not be :)) We are flexible and will make exceptions within 3 days if mistakes were made on our part.
Most styles are spandex. They expand enough to cover about 3 dress sizes. (Based on Fit Models sizes 2-10).
commercial sizes 2-6
waist 32- 36
commercial sizes 6-10
E K I N E Y O SPANX- FIT ©
This form fitting material made with high quality nylon
and is VERY resistant, but once on it is comfortable and
achieves a perfectly smooth silhouette.
EMAIL CUSTOMER CARE
For general inquiries, please send an email to firstname.lastname@example.org. For questions about your order, please email us at email@example.com and include your order confirmation number in the subject line.